Direct Energy Reviews

To sign up for Direct Energy services, visit the Direct Energy website and follow these steps: - Click on Register or Sign Up. - Enter your First Name, Last Name, Zip, State, and Utility. - Select your Commodity (Electricity or Natural Gas). - Enter your Account Number (found on your billing statements). - Provide your Email address (used at sign-up). - Create a Username (8-25 characters in length). - Set a Password (8-25 characters in length). - Agree with the Terms and Conditions & Privacy Policy. - Click on Add Account.

Your online account will be set up, which can take up to 2 minutes. If you forgot your email address, you will be prompted to enter your account number at the next screen. If you need to sign up by phone, there are specific numbers provided for Texas and other customer service needs. Remember, all information is required for registration.

DirectEnergy.com offers a variety of plans to meet the needs of different customers. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy, prepaid plans, and time-of-use plans. The product types vary by market, so customers are advised to visit DirectEnergy.com and select their state of residence to see what plans are available in their area.

Direct Energy provides competitive electricity and natural gas prices in its service area. Although rates constantly fluctuate due to the nature of the energy market, electricity costs seem to settle around $0.109/kWh for the 36-month plan and $0.118/kWh for the lower-tier 12-month plan.

Residential customers in Texas need to contact Direct Energy’s customer support number to talk about the company’s current electricity rates. People can still find Direct Energy electricity plans on the Public Utility Commission of Texas’ PowertoChoose.org website. They may be asked to contact Direct Energy to finalize any deal.

Direct Energy offers peace of mind with fixed competitive rates, transparent pricing, and great customer service. Their wide range of products includes customized electricity plans, fixed-rate plans, renewable energy plans, and more. Rounding out their whole-home approach, Direct Energy additionally offers a full suite of protection plans that safeguard your home through regular maintenance and 24/7 emergency assistance.

To sign up for Direct Energy's services, one can visit the Direct Energy website and follow the registration process. The required information includes First Name, Last Name, Zip, State, Utility, Commodity, and Account Number. The account number could also be a Utility Account Number, POD ID, Customer Number, Electric Choice ID, or Service Delivery Identifier located on your billing statements. An email address that was used at sign-up is also required. A Username and Password must be created, both of which must be 8-25 characters in length. After agreeing with the Terms and Conditions & Privacy Policy, the online account can be set up. This process can take up to 2 minutes. If one forgets the username or password, there are options to retrieve them. Alternatively, one can call Direct Energy's customer service for assistance. For Texas residents, the number is 1-855-461-1926. For all other customer service needs, please call 1-888-305-3828. If one is moving to a new residence, the service can begin a minimum of three (3) business days after signing up. If an expedited move is required in fewer than three days, one should call the aforementioned number. There will be an additional cost for an expedited move. Before Direct Energy service can begin at your residence, a security deposit must be paid or documentation showing that your deposit can be waived must be sent. If a security deposit is required, Direct Energy must receive the deposit payment prior to the requested service date in order to turn on the electricity. If one does not want to pay the deposit, Direct Energy Power-To-Go?® is an option to consider.

DirectEnergy.com offers a variety of plans and services to meet the needs of homes and families. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy, prepaid plans, and time-of-use plans. The types of products vary by market. Direct Energy also offers electricity and natural gas plans to residential customers in select areas of the United States and Canada. Their wide range of products includes customized electricity plans, fixed-rate plans, renewable energy plans, and more. They also offer a full suite of protection plans that safeguard homes through regular maintenance and 24/7 emergency assistance. Service areas include various states in the United States and provinces in Canada. Direct Energy Business also offers easy and free bill payment through MyAccount.

To sign up for Direct Energy services, follow these steps:

1. Visit the Direct Energy website.
2. Click on Register or Sign Up.
3. Enter your First Name, Last Name, Zip, State, and Utility.
4. Select the Commodity (Electricity or Natural Gas).
5. Enter your Account Number. This could also be a Utility Account Number, POD ID, Customer Number, Electric Choice ID or Service Delivery Identifier located on your billing statements.
6. Enter your Email address that was used at sign-up.
7. Create a Username (must be 8-25 characters in length).
8. Create a Password (must be 8-25 characters in length).
9. Confirm your password.
10. Agree with the Terms and Conditions & Privacy Policy.
11. Click on Add Account.

Your online account will be set up. This can take up to 2 minutes. If you forgot your email address, then you will be prompted to enter your account number at the next screen. If you have both Electricity and Natural Gas, you can select either one for registration. If you need further assistance, consider contacting Direct Energy's customer service.

At DirectEnergy.com, there are several methods to make a payment. Users can add a credit card/debit card or a bank account (ACH) to their account. To add a payment method, users need to login to their Direct Energy Online Account Manager, hover over the Billing & Payments tab and click Payment Methods. Then, they click the Add Payment Method button, select the payment type, and enter the required details. If they want to make this payment type their default method, they need to click the check box. Finally, they click Save Payment Method to confirm this method. Users can also pay their bill online by logging into their account, hovering over the Billing & Payments tab and selecting Pay Your Bill from the drop-down menu. They enter the amount they want to pay, select the date they want the payment to be drafted from their account, and select the form of payment they want to use under Payment Method. They can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down. Finally, they click the Submit Payment button. Users can also pay over the phone using their bank information, mail in a check or money order, or send payments electronically each month through their bank. They can even pay though their Amazon Echo Dot with the Direct Energy Skill. Users can also sign up for Auto Pay and never miss a payment again.

Direct Energy is a provider of energy plans and home solutions across the U.S. and Canada. They offer electricity, natural gas, and home services. Customers can shop for energy plans, learn how to control their home and energy use, and get protection plans to keep their appliances and systems in great shape. They also offer peace of mind and protect your home's most critical systems and appliances with their protection plans. In addition to powering homes, they offer protection, maintenance, and repairs for all the appliances and systems that make a house a home. They even have appliance and water heater rentals. Their family of brands makes caring for your home stress-free.

Direct Energy customer service can be reached at 1 (855) 461-1926. For those in North America, the contact number is 1-888-548-7540. If the account numbers start with 76 or 77, the contact number is 1-866-420-3174. There are also options to contact them via email, chat, or social media. Please note that the hours of operation may vary. It's always a good idea to check their official website for the most accurate and up-to-date information.